Frequently Asked Questions
Questions about use
Using the headset can be experienced differently among different people. Most importantly, the treatment is not painful. Some people don’t feel anything underneath the electrodes or have a comfortable experience. Some people feel an itchy, slightly tingling sensation, stinging or a mild burning sensation on the forehead. Typically, sensations vary among sessions. A number of factors will affect how you experience Flow, for example sleep quality and skin sensitivity.
81% experience a mood increase within 3 weeks with the Flow headset. The time it takes to notice a reduction of depressive symptoms differs among different people and ranges from 1-2 days to 4-6 weeks. According to a large tDCS study, 41% of people experience that at least half of their depressive symptoms disappear within 6 weeks of using the same technology as in the Flow headset.
If this is your first time using the headset, it’s recommended that you continue the treatment for 6 weeks. It is important to follow the treatment protocol to get the best effect. Each stimulation session lasts for 30 minutes. You’ll receive 5 sessions per week during the first 3 weeks. After that, you can choose 1-2 sessions per week for as long as you like. Some people continue using the headset 1-2 times a week for several months as relapse prevention. Others prefer to finish the treatment after the first few weeks.
You will need a device running Apple iOS 11 or later, or an Android device with version 5.0 (Lollipop) or later to use the headset and run the app.
No. You need the app to control the headset via Bluetooth. When the stimulation has started, you can spend the time as you wish. Engaging in behaviour therapy inside the app is voluntary (although highly recommended).
The headset and the app-based treatment programme work best in combination. The virtual behaviour therapy gives you step-by-step instructions on how to make lifestyle changes that significantly reduce symptoms of depression. We recommend that you pay attention to the app during your stimulation sessions, but you can choose to spend the time as you wish.
No. You should not use Flow while operating vehicles. For more information, refer to our User manual.
No. We recommend that you sit comfortably in a chair or sofa during stimulation sessions. You can move around, but try to avoid any physical exercise.
We do not recommend using the headset if you have a fever.
Shipping and delivery
Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. Estimated arrival time is 1-3 business days with express delivery and 7-11 days with standard delivery. If ordering express delivery, you will receive a tracking number from DHL so that you can track the parcel during the delivery process. If choosing standard delivery, you will not receive a tracking number.
If you have purchased your own Flow device
Yes, you can send the headset back to us within 30 days and get a refund, as long as the device is undamaged. Flow Neuroscience will cover the return shipping cost for orders sent from the countries in which Flow is currently available. For more information, refer to our Return policy.
If you have opted to rent a Flow device
Yes, you can send the headset back to us within 2 weeks of delivery and get a refund, as long as the device and pads are unused. Flow Neuroscience will cover the return shipping cost for orders sent from the countries in which Flow is currently available. For more information, refer to our Return policy. Once you start using the headset or pads, you can end the rental period at any time and return the headset. In this case there will be no refund on the cost that you have paid.
Flow is currently available in the EU, UK, Switzerland, Norway, Hong Kong. We are working on making the device available in other countries. Please, join our newsletter at the bottom of this page to find out when Flow is available in your country.
Unfortunately, we can’t make special shipping arrangements outside the countries in which Flow is currently available. We are working on making the device available in other countries. Please, join our newsletter at the bottom of this page to find out when Flow is available in your country.
Flow headsets are delivered via free express shipping (1-3 business days).
For users who already own the headset and want to refill pads for a follow-up care, the shipping cost for standard delivery (7-11 business days) is £3.9. Express delivery (1-3 business days) costs £13.9”
Safety and efficacy
It’s important to contact a healthcare professional and receive a diagnosis before using Flow. Flow is designed to treat mild to moderate depressive symptoms and should only be used by people over 18 years of age who have been diagnosed with depression (Major Depressive Disorder). Using the Flow device poses minimal risk of injury and it does not require a prescription. Even so, it is recommended to consider multiple treatment options. Read more about Safety & Precautions.
Flow is a certified medical device and does not require a prescription. However, the treatment should only be used by people over 18 years of age who have been diagnosed with depression (Major Depressive Disorder). It’s important to contact a healthcare professional and receive a diagnosis before using Flow. In Sweden, you can reach out to Kry. If living in the UK, you can contact Babylon.
It means that Flow is approved for medical use and compliant with the strict European laws for medical devices. The CE certification ensures that: 1) Flow is based on scientific evidence, 2) the treatment reduces depressive symptoms and 3) the headset is safe to use. As part of the certification process, third-party experts on brain stimulation have reviewed the scientific evidence proving that the technology used in the Flow headset is both safe and effective. Read more about the science.
Not without talking to your doctor. Always consult a physician before making any changes to your current medication. Flow can be used in combination with antidepressants.
Yes, you can.
No, but make sure to consult a physician before making any changes to your current medication.
Yes, Flow can be used during sessions or as a complement to your Cognitive Behavioural Therapy. A research study exploring the effects of tDCS (the technology used in the Flow headset) in combination with group therapy is currently underway. The results are expected to be published in 2020.
Flow is a medical device designed to treat depression (Major Depressive Disorder). You should not use it unless you suffer from depression.
Research is currently underway regarding tDCS (the technology used in the Flow headset) and bipolar disorder. At present, Flow should not be used to treat bipolar disorder. For updated information, join our newsletter at the bottom of this page.
Flow is designed to treat depression (Major Depressive Disorder) and does not treat anxiety. In case you suffer from both anxiety and depression, you can safely use Flow to treat your depressive symptoms.
Yes, you can. If your symptoms worsen, make sure to discontinue the treatment and consult your physician.
Heart disease may call for extra precaution. Please refer to Safety & Precautions and consult your physician.
Flow is designed to treat depression (Major Depressive Disorder). At present, there is not enough scientific evidence to prove that the treatment reduces stress or exhaustion.