Unsatisfied with your purchase from flowneuroscience.com? Whatever the reason, we are happy to accept returns and offer you a full refund within 30 days from the date of purchase. Flow Neuroscience will cover the return shipping cost for orders sent from the UK, Sweden, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Portugal.
Flow Neuroscience will cover the return shipping cost for orders sent from the countries that Flow is currently available in: EU, UK, Switzerland, Norway and Hong Kong.
- The product(s) includes original packaging and all materials.
- The Flow device is returned in like new condition (we accept that some of the pads have been used for testing).
If a hardware defect arises and Flow Neuroscience receives a valid claim within the Warranty Period, Flow Neuroscience, at its option and to the extent permitted by law, will either 1) repair the Product at no charge, using new or refurbished replacement parts or 2) replace the Product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are the purchaser’s sole and exclusive remedies. Any replacement hardware product will be warranted for the remainder of the original Warranty Period or sixty (30) days, whichever is longer.