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Return policy

Flow Neuroscience offers free returns and full refunds.

Unsatisfied with your purchase from flowneuroscience.com? Whatever the reason, we are happy to accept returns and offer you a full refund within 30 days from the date of purchase. Flow Neuroscience will cover the return shipping cost.

To request a refund, contact support@flowneuroscience.com

To qualify for a refund, the returned product(s) must be accompanied by the original order confirmation and be in good physical condition. Make sure that:
  • The product(s) includes original packaging and all materials.
  • The Flow device is returned in like new condition (we accept that some of the pads have been used for testing).
After we receive the product, the money will be returned to your account within 14 days, provided that the above conditions are met. Credit will be issued to the payment method or credit card used for the original purchase.

Warranty

Flow Neuroscience AB (“Flow Neuroscience”) ensures the original purchaser that the Flow device (“Product”) is warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase (“Warranty Period”), when used in accordance with Flow Neuroscience’s user manual. This Limited Warranty is only valid in jurisdictions where the Product has been sold by Flow Neuroscience and not from a third party.
Flow Neuroscience does not warrant that use of the Product will be error-free or uninterrupted. Flow Neuroscience is not responsible for damage caused by failure to follow user instructions or failure to comply with Flow Neuroscience’s Terms of Use.
This Limited Warranty does not cover software embedded in the Product or services delivered by Flow Neuroscience to owners of the Product. Please refer to Flow Neuroscience’s Terms of Use for further details on user rights regarding software and services.
If a hardware defect arises and Flow Neuroscience receives a valid claim within the Warranty Period, Flow Neuroscience, at its option and to the extent permitted by law, will either 1) repair the Product at no charge, using new or refurbished replacement parts or 2) replace the Product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are the purchaser’s sole and exclusive remedies. Any replacement hardware product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.

If you are unsatisfied with your purchase of a product from flowneuroscience.com for any reason, you have 30 days from the date of purchase to request a full refund. To request a refund contact support@flowneuroscience.com

To qualify for a refund the returned Product(s) must be in good physical condition accompanied by the original order confirmation. “Good physical condition” means that the Product includes original packaging and all materials, with the Flow device in like-new condition. You can have used some of the Pads for testing. 

Refunds will be processed and paid within thirty (30) days of a returned Product satisfying the above conditions. Credit will be issued to the payment method or credit card used for your original purchase only.

Warranty

Flow Neuroscience AB (“Flow”) warrants to the original purchaser that your Flow device (the “Product) shall be free from defects in materials and workmanship under normal use for a period of twelve (12) months from the date of purchase (the “Warranty Period”). This Limited Warranty is valid only in the jurisdictions where the Products are sold by Flow itself.

Flow does not warrant that the operation of the Product will be uninterrupted or error-free. Flow is not responsible for damage arising from failure to follow instructions relating to the Product’s use or failure to comply with the Flow Terms of Use.

This Limited Warranty does not cover software embedded in the Product and the services provided by Flow to owners of the Product. Please refer to the Flow Terms of Use for details of your rights with respect to their use.

If a hardware defect arises and a valid claim is received by Flow within the Warranty Period, Flow will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.