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Covid-19 update: We ship as normal. Free shipping directly to your door in 1-3 working days.
Free shipping and returns | 30-day trial | 100% Money-back guarantee | Pay now, later or per month  
Free shipping and returns | 30-day trial | 100% Money-back guarantee | Pay now, later or per month  

Delivery

Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. 

 

For a Flow tDCS headset order, we offer a free express delivery (1-2 business days). 

 

When you order refill pads only, you can select express delivery (1-2 business days) or standard delivery (7-11 business days) for an order of 1 pad box. For an order of 2 or more pad boxes, only the express delivery option will be available.  

 

If ordering express delivery, you will receive a tracking number from DHL so that you can track the parcel during the delivery process. If choosing standard delivery, you will not receive a tracking number.

Availability

Flow is currently available in:

  • United Kingdom
  • Sweden
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal

Please, join our newsletter at the bottom of this page to find out when Flow is available in your country.

Shipping cost

For a Flow tDCS headset order, we offer a free express delivery (1-2 business days). 

 

When you order refill pads only, the shipping cost for standard delivery (7-11 business days) is £3.9, and express delivery (1-2 business days) costs £13.9. 

 

If you return your product within 30 days from the date of purchase, Flow Neuroscience will cover the return shipping cost (provided that the product is sent from one of the countries in which Flow is currently available in – please see the list above). For more information about refunds, refer to our Return policy.

Return policy

60-day trial gives you the opportunity to assess if Flow is the right treatment for you. While the time to response varies among people, the benefits are usually noticeable within 3-5 weeks.

If you are dissatisfied with your purchase from flowneuroscience.com, whatever the reason, you can request a full refund within 60 days from the date of purchase. Flow Neuroscience covers the return shipping cost for orders sent from the UK and Sweden. To request a refund, contact
support@flowneuroscience.com.