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Delivery

Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. Estimated arrival time to the UK and Sweden is 2-3 working days with express delivery and 7-11 days with standard delivery.  If ordering express delivery, you will receive a tracking number from DHL so that you can track the parcel during the delivery process. If choosing standard delivery, you will not receive a tracking number.

Availability

Flow is available in the United Kingdom and Sweden. At present, these are the only countries we ship to. The treatment programme is approved for medical use within the EU and we are currently working on making the device available in other countries. Unfortunately, we can’t make special shipping arrangements outside the UK and Sweden. Please, join our newsletter at the bottom of this page to find out when Flow is available in your country.

Shipping cost

The shipping cost for standard delivery (7-11 business days) is £3.9. Express delivery (2-3 business days) costs £13.9. If you return your product within 30 days from the date of purchase, Flow Neuroscience will cover the return shipping cost (provided that the product is sent from the UK or Sweden). For more information about refunds, refer to our Return policy.

Return policy

60-day trial gives you the opportunity to assess if Flow is the right treatment for you. While the time to response varies among people, the benefits are usually noticeable within 3-5 weeks.

If you are dissatisfied with your purchase from flowneuroscience.com, whatever the reason, you can request a full refund within 60 days from the date of purchase. Flow Neuroscience covers the return shipping cost for orders sent from the UK and Sweden. To request a refund, contact
support@flowneuroscience.com.