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Shipping and Delivery

Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. 

 

For a Flow tDCS headset order, we offer a free express delivery (1-2 business days). 

 

When you order refill pads only, you can select express delivery (1-2 business days) or standard delivery (7-11 business days) for an order of 1 pad box. For an order of 2 or more pad boxes, only the express delivery option will be available.  

 

If ordering express delivery, you will receive a tracking number from DHL so that you can track the parcel during the delivery process. If choosing standard delivery, you will not receive a tracking number.

Availability

Flow is currently available in:

  • Every country in the EU
  • United Kingdom
  • Switzerland
  • Norway
  • Hong Kong

Please, join our newsletter at the bottom of this page to find out when Flow is available in your country.

Shipping cost

For a Flow tDCS headset order, we offer a free express delivery (1-2 business days). 

 

When you order refill pads only, the shipping cost for standard delivery (7-11 business days) is £3.9, and express delivery (1-2 business days) costs £13.9. 

 

If you return your product within 30 days from the date of purchase, Flow Neuroscience will cover the return shipping cost (provided that the product is sent from one of the countries in which Flow is currently available in – please see the list above). For more information about refunds, refer to our Return policy.

Delayed Delivery

Flow has been helping so many people with their depression, at a rate we are trying to keep up with. Therefore, it might take us longer than usual to get your Flow to you.
Expect delays of up to 1-2 weeks
(Please note, your 30-day free trial won’t start until your device has been shipped)
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Free trial

Try Flow for free, payment will be taken 30 days after the shipment date.

Buy device

You can buy your Flow device after 6 months of your subscription. When you are eligible, you can email us at support@flowneuroscience.com to purchase the headset for half of the full price.  

End subscription

You can end your subscription at any time and return your headset by following the return request here. There will be no refunds on subscriptions already paid. Once the request is submitted no further subscription payments will be taken.