FAQ

General questions

Flow is certified within the EU, and available to purchase in the United Kingdom and Sweden. Further on, we plan to deliver Flow to more countries within the EU. To get the latest information on this, please sign up for our newsletter at the bottom of this page.

We can not make any kind of special arrangements regarding shipping outside of Sweden and the United Kingdom. To get the latest information regarding what countries we will launch in, subscribe to our newsletter at the bottom of this page.

Order before 11.00 AM and the package is shipped that same day (on a normal workday). Estimated Arrival to the UK and Sweden is 1-2 working days.
A tracking number will be sent to you from DHL so that you can track your parcel during the process

Orders after 11.00 AM are shipped the day after.

Flow is available at 399 GBP (shipping not included)  Shop here

Using Flow poses minimal risk of injury. Even so, it is recommended that you consider multiple treatment options. If symptoms worsen, make sure to contact a healthcare professional. 

We recommend always having ongoing contact with a healthcare professional if you suffer from depression.

You do not need a prescription to buy and use Flow.

Flow is a certified medical device, and does not require a prescription. However, Flow is designed to treat mild to moderate depression, so it is important that you first see a healthcare professional before buying Flow to get a diagnosis.

Using the headset poses minimal risk of injury. Even so, we recommended considering multiple treatment options. If symptoms worsen, make sure to contact a healthcare professional. 

We recommend always having ongoing contact with a healthcare professional if you suffer from depression.

We don’t recommend using the Flow headset for those under the age of 18. In case you would like to try it, always discuss with your physician first.

Safety and efficacy

At the moment, tDCS should not be used as a treatment for bipolar depression. Research is currently underway in this area, so watch the space.

Flow is developed to treat MDD (Major Depressive Disorder) and does not treat anxiety. Consult a healthcare professional if you are concerned about using Flow if you, in addition to depression, also suffer from anxiety.

Flow is a not a diagnostic tool. The questionnaire within the app will indicate how you are progressing on a weekly basis, but this alone should not be used as a diagnosis. For a diagnosis, see a doctor (in Sweden you can reach out to Kry and in the UK, Babylon)

Yes, you can. Should your tinnitus worsen in any way, stop Flow treatment and speak with your doctor.

Please see here and contact your doctor if you are unsure.

Flow is a treatment for major depressive disorder and should be used for that purpose only.

You can use Flow if you are diagnosed with major depressive disorder. At the moment, there is not sufficient evidence to show that tDCS works for people with so called “burnout symptoms”.

There is evidence to suggest that some medications (such as benzodiazepines) decrease the effect of tDCS. Please speak with your doctor before making any sort of changes to your medication.

No, the Flow device has been CE certified as a IIa medical device, which implies that both safety and clinical performance have been evaluated. As part of the certification approval process, the clinical data have been reviewed by third party experts on brain stimulation, not associated with Flow Neuroscience. 

Use related questions

In this case, you can use an iPhone, Ipad or iPod touch with at least iOS 11.0. The Flow app does NOT work with Android right now. To get the latest information regarding Android compatibility, please sign up for our newsletter at the bottom of this page.

No, the app is needed to control the headset.

Yes, you can use Flow if you’re on a treatment of antidepressants. Please speak with your doctor should you experience any worsening of symptoms.

Flow is a medical device to treat unipolar depression (MDD). It should not be used unless you are actually suffering from depression.

Yes, Flow can be used during treatment, or as part of your regular cognitive behavioural therapy. A study of patients using tDCS in combination with group therapy is currently underway, and the results are expected to be published in 2020.

The experience of using Flow varies from person to person. Some will find it a comfortable experience. Some will experience an itch, irritation or a heat sensation on the forehead directly underneath the electrodes. Typically, the sensation varies during each session. A number of factors will affect how you respond to Flow e.g., you may feel a stronger sensation if you have very sensitive skin or haven’t slept properly.

Flow is a treatment for mild to moderate depression only. The treatment lasts for 6 weeks and, typically, the effects are seen within 3 weeks. The treatment is highly individual. This means that the time to experience any effect could range from a couple of days to 4-5 weeks.

Flow is a six-week treatment programme. During this time, users undergo 18 sessions. Each session lasts for 30 minutes.

After the six-week period you can continue to use Flow up to two times a week as a relapse prevention.

This type of brain stimulation technique has been shown to reduce symptoms of depression in a similar way to anti-depressant medication. Around 40% of people using the treatment get a 50% (or more) reduction in their depression. The effect is usually shown after 4-5 weeks, but, for some people, can happen a lot sooner.

The headset and app work together. We recommend that you pay attention to the app while using the headset as it will teach you about depression, its causes and how you can affect it.

We do not recommend using the headset if you have a fever.

No, you should not use Flow while operating any vehicles. See our Instructions for Use for more information.

No, we recommend that you sit comfortably in a chair or sofa while using Flow. You can move around but try to avoid any physical exercise during the session e.g., running. See our Instructions for Use for more information.

You can send the headset back to us within 30 days for a refund as long as it is undamaged. Read more here.